US Shipping Policy
Shipments are F.O.B. our factory. Most orders are shipped within 24 hours, however, due to higher order volume from October–December, we cannot guarantee that orders will be shipped the same day they are received. Shipments are routed via UPS Ground unless otherwise specified. UPS Next Day Air and Second Day Air are available at additional cost. Parcel Post, Commercial Truck, or other express services are available through a number of other carriers – Please call.
International Shipping Policy
You have the option to select multiple carriers for international orders. Any customs, duties, and taxes are NOT included in the shipping fees. If you're trying to ship to a country that is not listed in the dropdown menu, please contact order@neilenterprises.com and we will get you a custom shipping quote.
Order Pickup Policy
Pickup is available Monday through Friday, from 8:00 AM to 3:30 PM CST at our warehouse. You will receive an email notification when your order is ready for collection.